GENERAL TERMS AND CONDITIONS OF SALE

Booking accommodation or “tourism” pitches by private individuals

Provider Details: Camping le Rural, SAS ROUBACAMP with a capital of €1,000 – RCS Tarbes B 953 079 449, Classification decision of December 23, 2022 C65-002498-004, Rated 1 star, “LEISURE” category – 56 pitches – SIRET number: 95307944900013, Intracommunity VAT number: FR11953079449, APE number: 5530Z.
Located at 54 chemin de Boucoulan, 65150 Tibiran Jaunac FRANCE
Contact details: contact@camping-le-rural.com, 06 09 22 21 52, www.camping-le-rural.com

DEFINITIONS:

ORDER or BOOKING or RENTAL: Purchase of Services.
SERVICES: Seasonal rental of accommodation or bare “tourism” pitches.
ACCOMMODATION: Tent, caravan, mobile leisure residence, and light leisure housing.

ARTICLE 1 – SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Camping Le Rural site, operated by SAS ROUBACAMP, for non-professional clients (“the Clients” or “the Client”), via its website www.camping-le-rural.com or by telephone, postal mail, email, or at a location where the Provider markets the Services. They do not apply to rentals intended for hosting mobile leisure residences (mobile homes), which are subject to a “leisure” contract.

The main characteristics of the Services are presented on the website www.camping-le-rural.com or provided in writing (paper or electronic format) when reservations are made through other channels.

The Client is required to read this information before placing any order. The choice and purchase of a Service is the sole responsibility of the Client.

These General Terms and Conditions of Sale apply to the exclusion of any other conditions from the Provider, particularly those applicable to other sales or marketing channels.

The General Terms and Conditions of Sale are accessible at any time on the website and will prevail, if applicable, over any other version or contractual document. The version applicable to the Client is the one in force on the website or communicated by the Provider at the time of the Client’s order.

Unless proven otherwise, data recorded in the Provider’s computer system constitutes proof of all transactions concluded with the Client.

Under the provisions of data protection law and the European Data Protection Regulation, the Client has the right at any time to access, rectify, or oppose (if the processing is not necessary for the execution of the order, stay, or follow-up) all personal data concerning them by writing, with proof of identity, to: Camping le Rural, 54 chemin de Boucoulan, 65150 Tibiran Jaunac.

The Client declares having read and accepted these General Terms and Conditions of Sale, either by checking the box provided for this purpose before proceeding with the online order process or, in the case of offline reservations, by any other appropriate means.

ARTICLE 2 – RESERVATIONS

The Client selects on the website or specifies on any document sent by the Provider the services they wish to order, following these steps:

Stay dates
Participant details
Choice of accommodation
Selection of services and options
Payment method for the deposit

The Client is responsible for verifying the accuracy of their order and must immediately notify the Provider of any errors. The order will only be considered definitive after the Provider sends the Client confirmation of acceptance, either by email, postal mail, or by signing the contract when the reservation is made directly at the Provider’s premises.

Any order placed on the website www.camping-le-rural.com constitutes the formation of a distance contract between the Client and the Provider.

All orders are nominative and cannot, under any circumstances, be transferred.

ARTICLE 3 – PRICES

The Services offered by the Provider are provided at the rates in effect on the website www.camping-le-rural.com or on any information medium provided by the Provider at the time of the Client’s order. Prices are expressed in Euros, excluding and including taxes.

Prices take into account any discounts granted by the Provider on the website www.camping-le-rural.com or through other communication channels.

These prices are firm and non-revisable during their validity period, as indicated on the website, email, or written proposal sent to the Client. Beyond this validity period, the offer becomes null and void, and the Provider is no longer bound by the prices.

Processing and management fees are not included in the rates and are billed separately as indicated on the website or in prior communication with the Client. These fees are calculated before placing the order.

The amount paid by the Client corresponds to the total purchase price, including these fees.

An invoice is issued by the Provider and delivered to the Client no later than the final payment of the balance.

3.1 TOURIST TAX

The tourist tax, collected on behalf of the municipality or inter-municipality, is not included in the rates. The amount is determined per person and per day and varies depending on the destination. It must be paid when the Service is paid for and is clearly indicated on the invoice.

ARTICLE 4 – PAYMENT TERMS

4.1 DEPOSIT

4.1.1. Accommodation rental

Amounts paid in advance are deposits and represent a partial payment towards the total amount owed by the Client.

A deposit equivalent to 30% of the total cost of the ordered Services is required at the time of the Client’s order. It must be paid upon confirmation of the order by email from the Provider and will be deducted from the total order amount.

The deposit will not be refunded if the Client cancels their stay less than 21 days before the scheduled arrival date (except in cases outlined in Article 6.4 of these General Terms and Conditions).

The balance of the stay must be paid in full 30 days before the arrival date, failing which the reservation may be canceled.

4.1.2. Bare pitch rental

Amounts paid in advance are deposits and represent a partial payment towards the total amount owed by the Client.

The balance of the stay must be paid in full on the day of arrival.

4.2 PAYMENTS

Payments made by the Client will only be considered final once the amounts due have been effectively received by the Provider.

In the event of late payment or overdue amounts beyond the specified deadline, penalties equal to 10% of the total inclusive price of the Services will automatically and legally accrue to the Provider, without any formalities or prior notice. Late payments will make all sums owed by the Client immediately payable in full, without prejudice to any other action the Provider may take.

4.3 NON-COMPLIANCE WITH PAYMENT TERMS

The Provider reserves the right to suspend or cancel the provision of Services ordered by the Client and/or suspend the execution of its obligations in case of non-compliance with the above payment terms after formal notice remains unaddressed.

ARTICLE 5 – PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

The accommodation can be occupied from 3 pm on the day of arrival and must be vacated for 10 am on the day of departure.

The balance of the stay must be paid in full 30 days before arrival (under penalty of cancellation of this rental)

The pitch may be occupied from 3 pm on the day of arrival and must be vacated by 12 am on the day of departure.

The balance of the stay must be paid in full on the day of arrival.

The accommodation and pitches are intended for a certain number of occupants at the rental and can not be occupied by a higher number of people.

The accommodation and pitches will be returned in the same state of cleanliness as at delivery. Otherwise, the tenant will have to pay a lump sum between 50 € and 90 € for cleaning. Any deterioration of the accommodation or its accessories will give rise to immediate restoration at the expense of the tenant. The end of lease inventory must be exactly identical to the beginning of lease.

5.2. SECURITY DEPOSIT

For accommodation rentals, a security deposit of 300 € is required from the Client on the day of the key delivery and is returned to him on the day of the end of the rental with any deduction of the repair costs.

This deposit does not constitute a limit of liability.

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In case of total or partial closure of the establishment during the dates of the reserved stay (which is assimilated to a measure of total or partial prohibition of reception of the public, in so far as the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Customer for the reservation of the stay will be refunded within 3 months after a proposal of another date of stay in a later period.
The Service Provider cannot, however, be required to make any additional compensation beyond this reimbursement of the sums already paid for the booking of the stay.

6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Client would be affected by COVID 19 (infection) or other infection considered to be a pandemic, and that this situation would call into question his participation in the stay on the dates provided, will be without severance pay as long as a specific insurance is offered to the Client when booking his stay through the organization Campezcouvert.

6.4.3. Notwithstanding the provisions of article 6.3 CANCELLATION, in the event that the Client is obliged to cancel the entire stay due to government measures not allowing participants to travel (general or local confinement, travel ban, border closure), even though the campsite is able to perform its obligation and welcome Customers, the Service Provider will issue a credit corresponding to the sums paid by the Customer. This credit is valid for 18 months and is refundable at the end of its validity period.

6.4.4 – In the event that the Client subscribes to specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance compensation received by the Client shall be deducted from the amount of the credit referred to in Articles 6.4.2 or 6.4.3.

ARTICLE 7 – CLIENT OBLIGATIONS

7.1. CIVIL LIABILITY INSURANCE
Clients staying on a pitch or in accommodation must be covered by civil liability insurance. Proof of insurance may be requested from the Client prior to the start of the service.

7.2. ANIMALS
Domestic animals, except for dogs of categories 1 and 2, are allowed under the responsibility of their owners, who must keep them on a leash. A daily fixed fee will be charged for each animal.

7.3. RULES AND REGULATIONS
Internal rules and regulations are displayed at the entrance of the establishment and at the reception. The Client is required to read and comply with them. The rules are available upon request.

ARTICLE 8 – OBLIGATIONS OF THE PROVIDER – GUARANTEE

The Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any non-conformity or hidden defects arising from a design or execution fault in the Services ordered.

To exercise their rights, the Client must notify the Provider in writing of the existence of any defects or non-conformities within a maximum of 48 hours from the provision of the Services.

The Provider shall refund, rectify, or have rectified (where possible) any Services deemed defective as soon as possible and no later than 5 days following the Provider’s acknowledgment of the defect or fault. Refunds will be made via a credit to the Client’s bank account or by a bank check sent to the Client.

The Provider’s guarantee is limited to the reimbursement of Services actually paid for by the Client. The Provider cannot be held liable or at fault for any delay or failure resulting from a force majeure event as recognized by French jurisprudence.

The Services provided through the website www.camping-le-rural.com comply with the regulations in force in France.

ARTICLE 9 – RIGHT OF WITHDRAWAL

Activities related to the organization and sale of stays or excursions on a specific date or for a specified period are not subject to the withdrawal period applicable to distance selling and off-premises contracts, in accordance with the provisions of Article L221-28 of the French Consumer Code.

ARTICLE 10 – PROTECTION OF PERSONAL DATA

The Provider, the author of these terms and conditions, implements personal data processing based on the following legal grounds:

Legitimate interest pursued by the Provider for the following purposes:

Prospecting;
Managing relationships with clients and prospects;
Organizing, registering, and inviting individuals to the Provider’s events;
Processing, executing, managing, and monitoring clients’ requests and files;
Drafting documents on behalf of clients.

Compliance with legal and regulatory obligations for processing aimed at:

Preventing money laundering, terrorist financing, and combating corruption;
Invoicing;
Accounting.

The Provider retains data only for the duration necessary for the operations for which they were collected, in compliance with current regulations.

Client data is retained for the duration of the contractual relationship, extended by three years for the purposes of promotion and prospecting, without prejudice to retention obligations or legal limitation periods.
For the prevention of money laundering and terrorist financing, data is retained for five years after the relationship with the Provider ends. For accounting purposes, data is kept for ten years following the close of the fiscal year.
Prospect data is retained for three years if no participation or registration in the Provider’s events has occurred.

The data processed is intended for authorized individuals within the Provider’s organization.

Under the conditions defined by the French Data Protection Act and the General Data Protection Regulation (GDPR), individuals have the right to access, rectify, inquire about, limit, port, and erase their personal data.

Individuals affected by the data processing also have the right to object at any time, for reasons related to their particular situation, to the processing of personal data based on the Provider’s legitimate interest, as well as the right to object to commercial prospecting.

They may also define general or specific instructions regarding the exercise of these rights after their death by:

Emailing contact@camping-le-rural.com
Or sending a postal letter to Camping le Rural, SAS ROUBACAMP, 54 chemin de Boucoulan, 65150 Tibiran Jaunac, accompanied by a signed copy of an identity document.

Individuals also have the right to lodge a complaint with the CNIL (French Data Protection Authority).

ARTICLE 11 – INTELLECTUAL PROPERTY

The content of the website www.camping-le-rural.com is the property of the Provider and its partners and is protected under French and international intellectual property laws.
Any reproduction, distribution, or full or partial use of this content is strictly prohibited and may constitute an infringement offense.

Furthermore, the Provider retains ownership of all intellectual property rights over photographs, presentations, studies, designs, models, prototypes, etc., created (even at the Client’s request) for the purpose of providing the Services to the Client. The Client is prohibited from reproducing or exploiting these studies, designs, models, prototypes, etc., without the express prior written authorization of the Provider, which may be subject to financial compensation.

The same applies to names, logos, or any broader graphical or textual representation belonging to the Provider or used and distributed by it.

ARTICLE 12 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the related operations are governed by and subject to French law.

These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

ARTICLE 13 – DISPUTES

Any disputes arising from purchase and sale operations concluded under these General Terms and Conditions of Sale, regarding their validity, interpretation, execution, termination, consequences, or aftermath, and which cannot be resolved amicably between the Provider and the Client, shall be submitted to the competent courts under the conditions of common law.

The Client is informed that they may, in any event, resort to a conventional mediation procedure or any other alternative dispute resolution method in case of disagreement.

They may specifically contact the Consumer Mediation service free of charge at:

Phone: 01 89 47 00 14
Postal Address:
CM2C
14 rue Saint Jean
75017 PARIS

ARTICLE 14 – PRECONTRACTUAL INFORMATION – CLIENT ACCEPTANCE

The Client acknowledges having received, prior to placing their Order, in a clear and understandable manner, these General Terms and Conditions of Sale as well as all the information and details referred to in Articles L111-1 to L111-7 of the French Consumer Code, in addition to the information required under the Decree of October 22, 2008, regarding precontractual information for consumers on the characteristics of rental accommodations in outdoor hospitality, and in particular:

The essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
The price of the Services and any additional fees;
Information related to the Provider’s identity, postal, telephone, and electronic contact details, and activities, if not evident from the context;
Information regarding legal and contractual guarantees and the procedures for implementing them;
The functionalities of digital content and, where applicable, its interoperability;
The possibility of resorting to conventional mediation in the event of a dispute;
Information regarding termination procedures and other important contractual terms.

By placing an order on the website www.camping-le-rural.com, any individual (or legal entity) fully and unreservedly agrees to these General Terms and Conditions of Sale. This is expressly acknowledged by the Client, who waives the right to rely on any contradictory document, which would be deemed unenforceable against the Provider.